![]() ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() No refund was issued because the client was made aware of the cancellation policy when she booked, and she agreed to the cancellation policy.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Finally, when he could contact her, she informed him she had missed her connecting flight. A Provider was assigned, waited for her at LAX Airport two hours after her pick-up time, and tried to make contact. As for the second trip, which was on 8-20-22, the client missed her connecting flight, and per the cancellation policy, which the client agreed to when she booked, she needs to let us know 6 hours before pick up time to be eligible for a refund. Since it is our provider's error, a full refund was issued on 8-7-22 at 10:26 am, refund Id: XXXXXXXXXXXXXXXXXXXXXXX. Provider Islam ****** was assigned for the first pick-up and reached her home at 10:36 am but did not wait for her until her set pick-up time which was his mistake for that reason, we have issued a full refund for that trip. After the driver has ended the ride, riders are requested to report their feedback 800-RED-VANS. If a rider believes the driver may be under the influence of drugs or alcohol, the rider can have the driver END THE TRIP IMMEDIATELY. Her second pick-up was on X-XX-XX at 9:50 pm (Trip ID XXXXXX). Prime Time Shuttle does not tolerate the use of alcohol or drugs by drivers using the Prime Time Shuttle app. One pick-up was on 8-6-22 at 11:35 am (Trip ID XXXXXX). Client Angela ******** booked two transportation services with Prime Time. ![]()
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